Refund & Returns Policy

Last updated: 30 September 2026

At GLP Peptides, we aim to provide reliable research-use products and a straightforward ordering experience. This Refund & Returns Policy explains when returns, refunds and replacements may be available.

This policy should be read together with our Terms & Conditions and Privacy Policy.

1. Returns and Refunds

We accept returns or provide refunds where required by applicable law and in accordance with the circumstances described in this policy.

Because some of our products may be sensitive to temperature, storage conditions, contamination and handling, returned products may be subject to inspection before a refund or replacement is approved.

Products should not be returned without contacting us first.

2. Damaged or Incorrect Orders

If your order arrives damaged, incorrect or incomplete, please contact us as soon as possible.

Please provide:

  • Your order number

  • Your name

  • A description of the issue

  • Photographs of the product and packaging where appropriate

  • Any relevant delivery information

We may request photographs or other information to help us investigate the issue.

Where appropriate, we may offer:

  • A replacement product

  • A partial refund

  • A full refund

  • Another appropriate resolution

The resolution will depend on the circumstances and applicable consumer rights.

3. Products Damaged During Delivery

If a product appears to have been damaged during transportation, please contact us promptly after delivery.

Where possible, retain:

  • The product

  • Original packaging

  • Delivery packaging

  • Shipping labels

  • Any other relevant materials

This may assist us in investigating the delivery issue with the courier.

4. Incorrect Product

If you receive a product that is different from the product you ordered, please contact us before using or opening it.

Once we have confirmed the error, we will provide instructions for returning the incorrect product where necessary.

We will arrange an appropriate resolution, which may include sending the correct product or providing a refund.

5. Unwanted or Change-of-Mind Returns

Where applicable under UK consumer law, consumers may have cancellation rights when purchasing goods online.

However, certain exceptions and conditions can apply depending on the nature of the product, its condition and whether it has been opened or unsealed.

For products where health, hygiene, contamination, storage or product integrity may be affected by opening or handling, return rights may be subject to applicable statutory exceptions.

If you wish to return an unopened product because you have changed your mind, please contact us before sending anything back.

We will confirm whether the return is eligible and provide the appropriate return instructions.

6. Opened or Used Products

For product integrity and safety reasons, we may be unable to accept the return of products that have been:

  • Opened

  • Used

  • Reconstituted

  • Altered

  • Contaminated

  • Damaged after delivery

  • Stored outside the recommended conditions

This does not affect any rights you may have where a product is faulty, not as described, or otherwise covered by applicable consumer protection law.

7. Research-Use Products

Our products are supplied for research use only where indicated.

Customers are responsible for ensuring that products are appropriate for their intended lawful research purpose and for following the applicable product storage and handling requirements.

Refund eligibility is not affected by a customer’s decision to use a product for a purpose for which it was not supplied, subject to applicable law.

8. Return Authorisation

Please do not send products back without contacting us first.

To request a return, contact:

Email: [YOUR BUSINESS EMAIL]

Please include:

Order number:
Name:
Product:
Reason for return:
Photographs, if applicable:

We will review your request and provide return instructions where a return is appropriate.

9. Return Shipping

Where a return is required because:

  • We sent the wrong product;

  • The product arrived damaged; or

  • The product is faulty or otherwise does not conform to the order,

we will consider the appropriate return shipping arrangements in accordance with applicable law.

For eligible change-of-mind returns, the customer may be responsible for return postage where permitted by law.

10. Refund Processing

Once an eligible return has been received and assessed, we will notify you of the outcome.

Where a refund is approved, the refund will normally be made using the original payment method.

The time taken for the funds to appear in your account may depend on your bank or payment provider.

We do not control the processing time of third-party financial institutions.

11. Exchanges and Replacements

Where appropriate, we may offer a replacement instead of a refund.

This may apply where a product:

  • Arrived damaged;

  • Was incorrectly supplied; or

  • Has another confirmed issue covered by our returns policy.

Replacement availability may depend on stock and the circumstances of the claim.

12. Products Affected by Storage Conditions

Some research products may have specific temperature and storage requirements.

Customers should inspect products promptly after delivery and follow the storage instructions supplied with the product.

Where a product requires specific storage conditions, customers should avoid unnecessarily exposing it to unsuitable temperatures, excessive moisture or direct light.

Claims relating to product condition may require information about how the product was stored after delivery.

13. Refunds for Delivery Charges

Where a refund is required by applicable law, the treatment of delivery charges will be handled in accordance with the relevant legal requirements.

For optional premium delivery services, any additional cost above the standard delivery option may not necessarily be refundable where permitted by law.

14. Non-Delivery

If your order has not arrived within the expected delivery period, please contact us.

Please provide your order number so that we can check the delivery status and, where appropriate, investigate the matter with the delivery provider.

15. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to cancel an order that has not yet been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the applicable returns procedure may need to be followed.

16. Statutory Rights

Nothing in this Refund & Returns Policy is intended to remove or restrict any legal rights that cannot lawfully be excluded.

Where UK consumer protection legislation applies, your statutory rights remain unaffected.

If a product is faulty, not as described, or does not conform to the contract, you may have additional rights under applicable consumer law.